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Frequently Asked Questions

Why do patients participate in clinical trials?

Some cancer patients may participate because they are hoping for a possible cure and longer life or a way to feel better. Others find that the current standard therapies are not optimal for their cancer and wish to be among the first to participate in a research study and receive an investigational drug. Whatever the reason, participation could make a difference in a patient's future, as well as in the lives of future cancer patients.


Does Cancer Care Centers of South Texas conduct clinical trials?

Yes, clinical trials are available for eligible patients in San Antonio, as well as most of our office locations.  For more information about CCCST's research clinical trial program please call or e-mail:

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1200 Brooklyn Ave., San Antonio, TX  210-224-6531
540 Madison Oak, San Anotnio, TX  210-545-6972
2130 N.E. Loop 410, San Antonio, TX  210-656-7177
4411 Medical Dr., San Antonio, TX  210-595-5324
1448 E. Common St., New Braunfels, TX   830-643-1762
694 Hill Country Dr., Kerrville, TX   830-792-3434

What is a clinical trial?

Clinical trials are research studies that involve patient volunteers to help find different ways to treat diseases such as cancer and disorders of the blood. Each study is designed to answer specific scientific questions and help find potentially better methods of prevention, diagnosis, and treatment.


How will my insurance claims be filed?

Our office billing staff will prepare and submit your insurance claim for all office visits, lab tests and in-office procedures. Cancer Care Centers of South Texas accepts assignment from most insurance companies including, Medicare and Medicaid.


When I am a patient of Cancer Care Centers of South Texas, who do I call if I have an emergency?

We recognize that medical emergency situations related to your disease or your treatment could occur, and we will respond to your call and questions as quickly as possible.  If you experience a life threatening medical emergency when our office is closed, please go to the nearest emergency room or call 911.   For non-life threatening medical situations you may call your physician's office.  If the your physician's office is closed, the answering service will promptly forward your message to the doctor on call.  If you experience a non-life threatening medical situation while your physician's office is open, please call as early in the day as possible. Please note that we can not refill prescription medications on the weekends.   


What will my medical insurance cover?

Our financial counselors are available to meet with you to discuss your medical insurance coverage, what it will cover and what it will not cover, your out-of-pocket expenses and your co-pay expenses.  They will verify your coverage and pre-authorize your visits, tests, procedures and treatments that you may need, as required by your insurance company.  The financial counselors will assist you in understanding your medical insurance coverage and your financial responsiblities for any uncovered expenses.


What is cancer?

Cancer is not one disease, but a general term covering many distinct diseases.  Each type of cancer has patterns that may differ from other types of cancer, and the same type often affects one person differently from another.  Because there are so many variables, different types of treatments may be required and no one treatment is right for everyone. That's why our physicians at Cancer Care Centers of South Texas customize a treatment plan to meet each patient's specific diagnosis, needs and condition.


How do I make an appointment?

Cancer Care Centers of South Texas provides 17 sites of service in San Antonio and the surrounding Hill Country and South Texas area, and 27 oncology and hematology physicians.  For more information on Cancer Care Centers of South Texas Locations & Physicians please visit this section of our website.  Many times your primary care physician will refer you to a specific Cancer Care Centers of South Texas physician.  If you choose to select one of our physicians or locations yourself, you may use the physician or location search function in the Locations & Physicians section of our website. 

To schedule an appointment with a Cancer Care Centers of South Texas physician, please call the office that your primary physician referred you to, or the physician office you have chosen.  Our new patient coordinators will arrange for your first appointment and guide you through the process of preparing for your first visit. 


Is there wheelchair accessibility?

Yes, all of our locations are wheelchair accessible. We also have wheelchairs available for patients that may need assistance while in our clinics.